FAQs

What countries do you ship to?

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and UK

Asia Pacific: Australia, New Zealand, Japan, and Singapore

North America: US and Canada

Middle East: Saudi Arabia and UAE

We don't ship to anywhere that's not on the list above and we can't make any special arrangements to do so.

How much is shipping?

US with Delivery Duty Paid - $9.75

Spain - €4.50

Austria, Belgium, Czechia, Denmark, Estonia, France, Germany, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Japan, Saudi Arabia, Singapore, Türkiye, United Kingdom, New Zealand, and Canada - €7.00

Bulgaria, Cyprus, Croatia, Finland, Hungary, Iceland, Ireland, Italy, Malta, Serbia, Australia, and Romania - €8.00

Greece, Jersey, Norway, Gibraltar, Switzerland, and United Arab Emirates - €10.00

These rates are subject to change. The final shipping fees are the ones calculated at checkout.

What shipping service do you use?

We use Correos, the national postal service of Spain, to deliver our products reliably and economically to all the countries we service.

Orders are shipped in padded envelopes with tracking included.

The final delivery will be handled by your national postal service (USPS in the US, Royal Mail in the UK, Canada Post in Canada, etc.)

When will I get my order?

Shipments come from Spain so the closer you are, the faster you'll receive your order.

Typical delivery times are:

Most of urban Western Europe 6-8 business days
US and Canada 12-14 business days
Australia 14-16 business days

We use Correos, Spain's postal service, to ship so your order will travel through your national postal services to get to you. It is not a courier service so expect longer delivery times.

You can track your order with the tracking code provided when we ship your order either through Correos or your country's postal service.

If a package doesn't arrive within the typical timeframe, check your country's postal service site for any interruptions or news sources for incidents that affect transportation.

If your package is marked as delivered but you didn't receive it, check with your neighbors first. It's not that uncommon.

Please wait until 14 days have passed beyond the typical timeframe before reaching out to us. We have the exact same information as you do with the tracking code.